Help Center and FAQ
The Rateo Help Center answers questions about Google review requests, AI-powered responses, and online reputation management.
Frequently asked questions
How do customers leave a Google review with Rateo?
Rateo gives you a personalized QR code and shareable link. You display them, and customers scan or click to share their experience on your Google Business Profile. Your team can review the feedback and respond appropriately.
How do the AI-powered responses work?
Rateo analyzes each new Google review and creates a personalized, professional response aligned with your business voice. You can review responses or automate their publication through the review management workflow.
What businesses can use Rateo?
Rateo is built for restaurants, hotels, medical and dental practices, beauty salons, spas, retail stores, and other local businesses that want more positive Google reviews and less manual review management.
How much does Rateo cost?
Rateo offers fixed monthly and annual plans per location. The monthly plan is $12 per month and the annual plan is $129 per year. Both include AI replies, a smart rating page, brand voice settings, a QR code and review link, and Google Business Profile support.
Can I cancel my Rateo subscription?
Yes. Rateo plans can be cancelled at any time. Your existing review data and analytics remain available during the applicable billing period.
Does Rateo work with Google Business Profile?
Yes. Rateo connects your business to its Google Business Profile and helps manage responses for the Google reviews connected to that business.
