Google Reviews & Customer Stories

We started using Rateo around March because I was terrible about remembering to ask customers for reviews. We put the QR code on the invoices and at the front desk. It's definitely helped. We're getting reviews more regularly now, and I don't have to stand there awkwardly asking people to leave one. The automatic responses are good too.

Honestly the biggest thing for me is just not having to think about replying to Google reviews anymore. I used to see them come in while I was with a client and then forget about them. Rateo has made that part much easier. The QR code has also worked better than I expected. We've had several customers mention that they saw it at checkout.

So far so good. Setup was easy and the review requests are working. I like the automatic replies, and I would like a few more customization options, but overall it's been worth it.

We had a stack of little review cards before this and nobody used them 😂. The Rateo QR code is much easier. We put it right next to the card machine and customers can scan it if they want. We've definitely seen more reviews since doing that. I also like being able to keep an eye on everything from one place.

I've tried a couple different ways of asking customers for reviews over the years. Most of them ended up being another thing for my employees to remember. Rateo is simpler. We added the QR code to the paperwork we leave after the job and that's basically our process now. Nothing complicated, which is what I wanted.

I wasn't really looking for a “reputation management platform.” I just wanted an easier way for happy customers to find our Google page and for us to keep up with responses. Rateo does that without making things overly complicated. The AI replies are surprisingly good too.

We've been using Rateo for a few months now. The biggest difference is consistency. Before, we'd have a great week with five or six reviews and then nothing for three weeks because nobody remembered to ask. Now it's part of our normal checkout process. That's probably more valuable to us than anything else.

Very easy to use. We printed the QR code and put it near the register. Some customers scan it and some don't, but we've definitely gotten more reviews than we were getting before. The automatic responses are also helpful because I don't always have time to sit down and write something for every review.

What I like about Rateo is that I don't have to train my guys on some complicated software. They finish the job, the customer gets the QR code, and that's pretty much it. I can check the reviews from my phone later. We've gotten a lot more consistent with asking for them.

I signed up mainly for the review responses. We had a backlog of reviews sitting there because I wanted every response to be thoughtful and personal, which meant I never actually got around to doing them. Now Rateo gives me a starting point and I can edit if I want to. Much faster.

Pretty straightforward. I had the whole thing running the same afternoon I signed up. The QR code is probably the part we use the most. We put it on the invoice and tell customers they can scan it if they want to leave feedback. No complaints so far.

My favorite thing is actually the notifications. Before Rateo I'd have to remember to check Google manually. Now I know when something new comes in. The replies save time too. I don't use the AI response word-for-word every time, but it's usually a good starting point.

I was skeptical at first because we've tried review software before and it ended up being more work than it was worth. Rateo has been different mainly because it's simple. We aren't using ten different features. We use the QR code and the review responses. That's really all we needed.

We've only been using it for about a month but I'm already happier with how we're handling reviews. I especially like that the responses don't sound like giant corporate paragraphs. Most are short enough that they actually make sense for a small business like ours.

Overall really happy with it. The QR code has been easy for customers to use and we're getting more reviews than before. The AI response feature is probably my favorite part. Taking one star off because I'd like more control over exactly how the replies are worded, but it's still saving me a lot of time.

I literally signed up because my boss kept asking me why we weren't responding to reviews 😂. We connected Rateo and now I just check the responses when they come in. Sometimes I'll change a sentence, but most of them are fine as-is. It's one less thing on my list.

We've gone from getting maybe one or two Google reviews a month to getting them pretty regularly. I don't want to say every customer uses it because they definitely don't. But having the QR code there gives people an easy way to leave one when they do want to.

Rateo has been a good addition for us. We already had a decent Google rating, so we weren't trying to fix a major problem. We mostly wanted a better system for collecting reviews and responding to them. It's done exactly that. Nothing flashy, just useful.

I run everything from my phone so I didn't want something that required me to sit at a computer all day. Rateo works well for that. I can see the new reviews, check the response and move on. The QR code also makes sense for us because we're usually handing the customer their keys when we're done.

We didn't have a huge problem with reviews before Rateo. We had plenty of good ones, but asking for them was inconsistent. Some staff members remembered and some didn't. Now it's just part of the process. The biggest thing I've noticed is that I don't think about it anymore. Reviews come in, Rateo lets me know, and the response is usually ready. That's exactly what I wanted.